Refund Policy
Thank you for choosing Supplement Hut. We want you to be completely satisfied with your purchase. If you are not, please review our Refund Policy below, which details the conditions for returns and refunds.
Eligibility for Returns & Refunds
- Time Frame: You may request a return or refund within 30 days of receiving your order. Requests made after this period may not be accepted.
- Product Condition: Items must be unused, in their original packaging, and in the condition in which they were received to qualify for a refund.
- Exclusions: Certain items, such as personalized supplements or products with specific usage guidelines, may not be refundable. Please check the product details carefully.
Refund Process
- Initiating a Request: Contact our customer service team at support@muscle-hut.com or call 07446006267 with your order number and the reason for the return.
- Return Shipping: Unless the return is due to our error (e.g., an incorrect or defective item), you will be responsible for the return shipping costs.
- Processing Refunds: Once we receive and inspect your return, we will notify you regarding your refund status. Approved refunds will be credited to your original payment method within a specified number of days.
Exchanges
If you prefer an exchange over a refund, please contact our support team to discuss available options.
Delayed or Missing Refunds
If you have not received your refund within the indicated time frame, please check with your bank or credit card company first. If the issue persists, contact us at support@muscle-hut.com or call 07446006267.
Contact Us
For any further questions regarding refunds or returns, please get in touch at:
- Email: support@muscle-hut.com
- Phone: 07446006267
- Address: Unit 2 43 Brunswick Road, Ashford, England, TN23 1EL